xbjai Frequently Asked Questions

Creating an xbjai account takes less than two minutes. Visit xbjai.app and click the registration button, then fill in your full name, email address, phone number, and date of birth. You must be at least 18 years old to register. After submitting the form, you will receive a verification code via SMS or email to activate your account.

xbjai requires a valid government-issued identity document to complete KYC verification. Accepted documents include your National ID card (NID), passport, or birth certificate. You may also be asked to provide proof of address such as a utility bill or bank statement issued within the last three months. Upload clear, colour photos of both sides of your ID through your account dashboard.

Most xbjai accounts are verified within 24 hours of document submission. During peak periods — such as around major BPL or T20 World Cup events — verification may take up to 48 hours. You will receive an email confirmation once your account is fully verified. Until verification is complete, your deposit and withdrawal limits may be restricted.

To reset your xbjai password, click the 'Forgot Password' link on the login page and enter the email address registered to your account. You will receive a password reset link within a few minutes. If you do not see the email, check your spam or junk folder. If you still cannot access your account, contact [email protected] for manual assistance.

No. xbjai strictly permits one account per player. Creating multiple accounts is a violation of our Terms and Conditions and may result in all linked accounts being permanently closed and any balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the issue before any restrictions are applied.

To permanently close your xbjai account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Any remaining balance will be withdrawn to your verified payment method before closure. Note that permanently closed accounts cannot be reopened. If you are struggling with gambling, consider self-exclusion as an alternative to full closure.

To deposit via bKash on xbjai, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction through the bKash app or USSD menu. The minimum deposit amount via bKash is ৳200. Funds are credited to your xbjai account instantly in most cases.

bKash deposits on xbjai are processed instantly in the vast majority of cases. Your account balance should reflect the deposit within a few seconds of completing the bKash transaction. In rare cases of network congestion, processing may take up to 10 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your bKash transaction ID for investigation.

Yes. xbjai supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is identical across all mobile banking providers — select your preferred method in the Deposit section, enter the amount, and complete the transaction in your mobile banking app. Nagad and Rocket deposits are also processed instantly. The minimum deposit is ৳200 across all mobile banking methods.

The minimum withdrawal amount on xbjai is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or other Bangladeshi banks, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional identity confirmation.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours of approval. Bank transfers to Bangladeshi bank accounts may take 1 to 3 business days depending on your bank's processing schedule. Withdrawal requests are reviewed by xbjai's finance team during business hours (9 AM to 11 PM Bangladesh Standard Time). Withdrawals submitted outside these hours are queued and processed the following morning.

xbjai does not charge any platform fees on deposits. Withdrawals are also fee-free on the xbjai side. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges, which are set by those providers and outside xbjai's control. We recommend checking your provider's fee schedule before initiating a withdrawal.

Withdrawal delays or rejections on xbjai are most commonly caused by incomplete KYC verification, an active bonus wagering requirement that has not yet been met, a mismatch between the withdrawal account name and the registered account name, or a suspected security flag. Log in to your account to check for any notifications, or contact [email protected] with your withdrawal reference number for a full explanation.

xbjai offers pre-match and live in-play cricket betting on BPL, IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, top bowlers, total runs, individual over outcomes, and dozens of other markets. Odds are displayed in decimal format and update in real time during live matches. Navigate to the Cricket section to view all available fixtures and markets.

xbjai hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The slots library includes classic three-reel slots, modern five-reel video slots with bonus rounds, progressive jackpot slots, and crash games. You can filter by provider, theme, volatility, or minimum bet size. New titles are added regularly, especially around major promotional events.

Yes. The xbjai platform is fully optimised for mobile play on both Android and iOS devices. You can access the full casino, sports betting, and live dealer sections directly through your mobile browser — no app download is required. The mobile interface automatically adapts to your screen size, and all deposit and withdrawal methods including bKash and Nagad work seamlessly on mobile.

All games on xbjai use certified random number generator (RNG) technology supplied by reputable game studios including Pragmatic Play, Evolution Gaming, and NetEnt. The RNG systems used by these providers are independently audited to ensure genuinely random and unpredictable outcomes. Live casino games streamed by Evolution Gaming and Ezugi use real physical equipment operated by trained dealers in regulated studios.

Return to Player (RTP) percentages on xbjai slots vary by title, but most games from Pragmatic Play and NetEnt offer RTPs in the range of 94% to 97%. The RTP for each game is published in the game's information or paytable section. A higher RTP means the game returns more of its total wagered amount to players over a long run, though individual sessions are always subject to variance.

xbjai offers a welcome bonus on your first deposit. The specific bonus percentage and maximum amount are displayed on the promotions page and may change periodically. To claim the welcome bonus, opt in during the deposit process — the bonus will not be applied automatically if you do not select it. Always check the current promotion terms on the xbjai website for the most up-to-date offer details.

A wagering requirement is the number of times you must bet your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus funds become withdrawable. On xbjai, different games contribute differently toward wagering — slots typically contribute 100%, while live casino table games may contribute a lower percentage. Check the specific bonus terms for exact contribution rates.

Yes. Most xbjai bonuses carry an expiry date, typically 7 to 30 days from the date the bonus is credited. If you do not meet the wagering requirements within the expiry window, the bonus and any associated winnings will be removed from your account. The specific expiry period is always stated in the individual bonus terms. Log in to your account to check the status and remaining time on any active bonus.

Bonus funds on xbjai cannot be withdrawn directly — they must first be converted to real money by completing the applicable wagering requirement. Any winnings generated from bonus play are held as bonus balance until wagering is complete. Once the wagering requirement is met in full, the converted amount moves to your real-money balance and becomes available for withdrawal via bKash, Nagad, or your preferred payment method.

Yes. xbjai runs regular promotions for existing players including reload bonuses, free spins offers on new slot releases, cashback on sports betting losses, and seasonal promotions tied to events like BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. Promotions are announced via email to registered players and on the xbjai promotions page. Ensure your email notification preferences are enabled so you do not miss an offer.

xbjai uses 256-bit SSL encryption on all data transmitted between your device and its servers, protecting your personal and financial information at all times. Payment processing partners including bKash, Nagad, and Rocket apply their own additional security layers. All games are supplied by certified providers with independently audited RNG systems. xbjai also maintains a strict responsible gaming programme and a dedicated support team to handle any security concerns.

xbjai stores your personal data on encrypted servers with access restricted to authorised personnel only. We do not sell your data to third parties. Data shared with payment processors (bKash, Nagad, Rocket) and game providers is limited to the minimum necessary to process your transactions. You can request a copy of your personal data or ask for its deletion by emailing [email protected]. Full details are in the xbjai Privacy Policy.

xbjai offers self-exclusion periods of 6 months, 1 year, 5 years, or permanent exclusion. During self-exclusion, your account is fully locked — you cannot log in, deposit, or receive marketing communications. To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request', your registered username, and your preferred exclusion duration. Requests are actioned as a priority, typically within minutes.

You can set a daily, weekly, or monthly deposit limit on your xbjai account by contacting [email protected] with your preferred limit amount and period. Limit reductions take effect immediately. Requests to increase an existing limit are subject to a mandatory 24-hour waiting period to allow for reflection. Setting a deposit limit is completely free and does not affect your ability to play or withdraw winnings.

Yes. xbjai is strictly an 18+ platform. All players must be at least 18 years of age to register, deposit, or place any bet. Every new account undergoes mandatory age verification through KYC document checks before real-money activity is permitted. Accounts found to belong to players under 18 are closed immediately and any deposits are returned. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites.

If gambling is affecting your finances, relationships, or mental health, contact xbjai's responsible gaming support team immediately at [email protected] with the subject line 'Responsible Gaming Support'. We can action account restrictions, apply deposit limits, or process a self-exclusion the same day. You can also speak confidentially to a doctor or mental health professional in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh. Seeking help is a sign of strength, and xbjai will always support your decision to stop or take a break.